Terms and Conditions of service

Welcome! To help ensure a safe, respectful, and smooth experience for you and your dog, please take a moment to read through our service policies.

• 48 hours’ notice is required to cancel or reschedule a booking -email: info@westsidewag.com.au
   
• Late changes (less than 48h) incur a 50% fee
   
• No-shows will be charged 75% of the quoted amount
   
• No future bookings will be accepted until the fee is paid
   

• 15+ minutes late to drop-off may be treated as a cancellation (see above)
   
• Collection is required within 30 minutes of being notified your pet is ready
   
• Late pickups: $15 per 10 minutes
   
• Dogs with known behavioural issues (eg excessive barking) must be collected within 15 minutes to respect our neighbours
   

• Current vaccination records (DHPP & Bordetella) are required
   
• Puppies welcome 10 days after 2nd vaccination
   
• Pets must arrive on a lead or in a carrier
   
• Signs of illness may result in refusal of service; cleaning fee $15+ applies
   
• Fleas found? One-time flea bath added: $20+ (includes deep clean)
   

• Quotes are estimates only and may vary based on:
  ✔️ Size & coat length
  ✔️ Condition (matting, dirt, undercoat)
  ✔️ Behaviour or extra handling needs
  ✔️ Time required
   
• Prices may vary between visits depending on these factors
   
• Final price will be confirmed at pick-up
   

• Grooming may be stopped if your dog becomes overly stressed
   
• In such cases, a base service fee will still apply
   
• You must disclose any history of biting, aggression or behavioural issues
   
• Failure to disclose may result in liability for injuries, damage, or lost income
   

• Matting can cause skin irritation and discomfort
   
• Removing mats may reveal underlying conditions (sores, hot spots)
   
• Additional charges will apply depending on matting severity
   
• Grooming close to the skin increases risk of nicks - we take care but accept no responsibility for pre-existing issues
   

• While rare, accidents (nicks, scratches, nail quicking) can happen
   
• We will inform you of any incident
   
• In urgent cases, we may take your dog to the nearest vet
   
• Vet costs are the owner’s responsibility, especially for pre-existing or behavioural conditions
   

• Payment is due at collection
   
• We accept:
  ✔️ Cash
  ✔️ Bank transfer
  ✔️ Card (1.9% processing fee applies)
   

If you have any questions, please get in touch — we’re always happy to clarify anything!

Thank you for supporting a grooming service that puts welfare, patience, and professionalism first.